Gaming on Ebajee is meant to be fun — a way to relax, enjoy some competition, and maybe win a little along the way. But we know that for some people, gaming can become more than just entertainment. That is why Ebajee has built a full set of responsible gaming tools directly into the platform, and why we take player wellbeing as seriously as we take game quality.
Every Ebajee account comes with a full suite of responsible gaming controls. You can activate any of these tools at any time by contacting our support team or through your account settings.
Set a daily, weekly, or monthly cap on how much you can deposit into your Ebajee account. Once you set a limit, it takes effect immediately. If you want to reduce your limit, the change happens right away. If you want to increase it, there is a mandatory 24-hour cooling-off period before the higher limit kicks in — this is intentional, to give you time to reconsider.
Set a maximum session length so that Ebajee automatically reminds you — or logs you out — after a specified period of continuous play. You choose the duration: 30 minutes, 1 hour, 2 hours, or a custom time. When your session limit is reached, you will see a clear notification before any action is taken. This tool is especially useful if you tend to lose track of time while playing.
Set a maximum amount you are comfortable losing over a given period — daily, weekly, or monthly. Once your loss limit is reached, Ebajee will prevent further bets until the period resets. Like deposit limits, reductions take effect immediately while increases require a 24-hour waiting period. This tool helps you stay within a budget you have decided on in advance, not in the heat of the moment.
Need a short break without fully closing your account? A cooling-off period temporarily suspends your Ebajee account for a set duration — 24 hours, 3 days, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets. Your account and balance are preserved. When the period ends, your account is automatically reactivated. You cannot cancel a cooling-off period once it has started.
Self-exclusion is a longer-term option for players who feel they need a more serious break from gaming. You can self-exclude for 6 months, 1 year, 3 years, or permanently. Once self-exclusion is activated, your account is closed, you are removed from all marketing communications, and you cannot re-register during the exclusion period. Any real-money balance will be returned to your payment method. This is the most powerful tool we offer.
Reality check notifications pop up at regular intervals during your gaming session to show you how long you have been playing and how much you have won or lost in that session. These reminders are designed to keep you grounded and aware of your activity. You can set the frequency of these checks — every 15 minutes, 30 minutes, or 1 hour — from your account settings or by contacting support.
Activating any responsible gaming tool on Ebajee takes less than two minutes. You do not need to explain yourself or justify your decision — our support team will process your request without question and with full confidentiality.
Reach out via live chat (available 24/7 on any Ebajee page) or email [email protected]. You can also use the account settings panel if the option is available there.
Let the support agent know which tool you want to activate and the parameters — for example, "I want to set a weekly deposit limit of ৳2,000" or "I want to self-exclude for 6 months." No further explanation is required.
For security, we will confirm your identity by asking you to verify the email address or phone number registered on your account. This step protects you from anyone else trying to modify your account settings.
Once the tool is activated, you will receive a confirmation email. Restrictions take effect immediately. Keep this email as a record of your request.
Responsible gaming starts with self-awareness. Most people who develop a problem with gaming do not notice it happening gradually. The signs below are not a diagnosis — they are prompts to pause and reflect honestly on your relationship with gaming. If several of these feel familiar, it may be worth talking to someone.
Problem gaming does not only affect people who play every day or who lose large amounts. It can affect anyone — regardless of income, age, or how long they have been playing. The key question is not how much you play, but whether gaming is causing harm in your life.
Answer these questions honestly. This is not a clinical tool — it is a simple way to check in with yourself about your gaming habits. If you answer "yes" to three or more questions, we encourage you to reach out to our support team.
Have you ever spent more money on gaming than you intended to in a single session?
Have you ever tried to win back money you lost by continuing to play or placing larger bets?
Have you ever felt the need to keep your gaming activity secret from people close to you?
Has gaming ever caused you to miss work, studies, or important family commitments?
Have you ever borrowed money or used money set aside for other purposes to fund gaming?
Do you find yourself thinking about gaming frequently when you are not playing?
Have you ever felt anxious, irritable, or low in mood when you were unable to play?
Have you ever tried to stop or reduce your gaming and found it difficult to do so?
If you answered "yes" to three or more of these questions, please consider using one of Ebajee's responsible gaming tools or speaking with our support team. You can also request a temporary account suspension at any time — no explanation needed.
Self-exclusion is the most powerful responsible gaming tool Ebajee offers. It is designed for players who have decided they need a significant break from gaming — not just a few days, but months or years. When you self-exclude, Ebajee takes the following steps immediately:
Send an email to [email protected] with the subject line "Self-Exclusion Request" from the email address registered on your account. Include the duration you want. Our team will process your request within 24 hours and send a confirmation email once your account has been closed.
Alternatively, use the live chat on any Ebajee page and tell the agent you want to self-exclude. They will guide you through the process immediately.
Request Self-Exclusion NowEbajee is committed to providing a safe, fair, and enjoyable gaming environment for every player on the platform. Responsible gaming is not a box we tick — it is a core part of how Ebajee operates. We believe that gaming should always be a form of entertainment, never a source of financial stress or personal harm.
We invest in responsible gaming tools, staff training, and player education because we genuinely care about the wellbeing of the people who use Ebajee. A player who is gaming within their means and enjoying themselves is the kind of player we want on the platform. We have no interest in encouraging anyone to play beyond what is healthy or affordable for them.
Most players on Ebajee never experience any problems with their gaming. Here are some straightforward habits that help keep gaming enjoyable and under control:
Ebajee is strictly an adult platform. You must be 18 years of age or older to register an account and use any part of the Ebajee platform. We use automated and manual age verification checks during registration and before processing first withdrawals to enforce this requirement.
If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to gaming websites. Do not share your Ebajee login credentials with anyone, including family members. If you suspect that a minor has accessed your account or registered on Ebajee, contact us immediately at [email protected].
Ebajee uses a combination of automated monitoring and human review to identify players who may be showing signs of problem gaming. Indicators we look for include sudden large increases in deposit amounts, extended unbroken gaming sessions, rapid repeated deposits following losses, and patterns consistent with chasing losses.
When our systems flag a player's account, a member of our responsible gaming team will reach out proactively — by email or live chat — to check in and make sure the player is aware of the tools available to them. This outreach is not punitive. We are not accusing anyone of having a problem. We are simply making sure our players know we are paying attention and that help is available if they need it.
In some cases, where we have serious concerns about a player's wellbeing, Ebajee reserves the right to impose responsible gaming restrictions on an account without the player's request. This is a last resort and is always done with the player's best interests in mind.
If you have any questions about responsible gaming at Ebajee, want to activate any of the tools described on this page, or simply want to talk to someone about your gaming habits, please get in touch:
Ebajee gives you the tools to stay in control — deposit limits, session timers, cooling-off periods, and more. Play at your own pace, within your own budget, and enjoy every session for what it is: entertainment.
Need help right now? Email us at [email protected] or use live chat — available 24/7.