Ebajee Frequently
Asked Questions

Yes. You must be at least 18 years old to register and play on Ebajee. By creating an account you confirm that you meet this requirement. Ebajee reserves the right to request age verification documents at any time, and accounts found to belong to underage players will be closed immediately with any balance returned.

Go to the login page and tap "Forgot Password". Enter the mobile number linked to your account and you will receive an OTP. Enter the OTP, then set a new password. The whole process takes about 60 seconds. If you no longer have access to your registered number, contact live chat support for manual verification.

No. Each player is allowed one account only. Duplicate accounts are detected automatically and will be suspended. Any bonuses claimed across multiple accounts will be voided. If you have accidentally created a second account, contact support immediately to have it merged or closed before any action is taken.

Basic verification happens automatically when you confirm your mobile number during registration. Full KYC verification is only required when you request a withdrawal above the standard threshold. To complete KYC, upload a clear photo of your National ID card (NID) through the account settings page. Verification is usually completed within a few hours during business hours.

Ebajee accepts bKash, Nagad, and Rocket for both deposits and withdrawals. These are the three most widely used mobile wallets in Bangladesh, so most players can fund their account without needing a bank account or credit card. All transactions are processed directly between your mobile wallet and your Ebajee balance.

The minimum deposit on Ebajee is ৳200. There is no maximum deposit limit for standard accounts. VIP members may have higher limits available — check the VIP Club page for details. Deposits are credited to your Ebajee balance instantly after the mobile wallet transaction is confirmed.

Most withdrawals are processed within 5 to 15 minutes and sent directly to your bKash, Nagad, or Rocket wallet. During peak hours or if your account requires additional verification, processing may take up to a few hours. The minimum withdrawal amount is ৳500. There are no withdrawal fees charged by Ebajee, though your mobile wallet provider may apply standard transfer charges.

Withdrawals can be rejected for a few reasons:

• The mobile wallet number you entered does not match the one registered on your account.
• Your account KYC verification is incomplete.
• You have an active bonus with wagering requirements that have not been met yet.
• The withdrawal amount is below the ৳500 minimum.

If none of these apply, contact live chat support with your transaction reference number and the team will investigate within minutes.

Ebajee does not charge any fees on deposits or withdrawals. The full amount you deposit is credited to your balance, and the full amount you request to withdraw is sent to your wallet. Your mobile wallet provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges, which are outside Ebajee's control.

New players receive a 100% match bonus on their first deposit, up to ৳10,000. If you deposit ৳2,000, you get ৳2,000 in bonus funds — giving you ৳4,000 total to play with. The welcome bonus applies across all game categories including live casino, sports betting, and original games. It is credited automatically — no promo code needed.

Wagering requirements mean you need to bet a certain multiple of your bonus amount before you can withdraw the bonus as real cash. For example, if the wagering requirement is 20x and your bonus is ৳1,000, you need to place ৳20,000 in total bets before the bonus converts to withdrawable funds. The specific wagering requirement for each bonus is shown clearly in the bonus terms before you claim it.

No. Bonus funds must meet the wagering requirements before they can be withdrawn. Your real money balance and bonus balance are tracked separately in your account. You can always withdraw your real money balance at any time regardless of any active bonuses, though doing so may forfeit any uncompleted bonus.

Yes. Ebajee runs weekly promotions for all players including reload bonuses, free spins on original games, enhanced odds on cricket and football matches, and Keno jackpot boosts. VIP members receive exclusive offers not available to regular players. Check the promotions section in your account dashboard regularly or enable push notifications on the Ebajee app to stay updated.

Bonuses are usually credited automatically within a few seconds of a qualifying deposit. If your bonus has not appeared after 5 minutes, check the following:

• Your deposit met the minimum amount required for the bonus.
• You have not already claimed the same bonus previously.
• The promotion period had not expired at the time of your deposit.

If everything looks correct and the bonus is still missing, contact live chat support with your deposit receipt and they will resolve it quickly.

Ebajee offers over 200 games across multiple categories:

• Live Casino — Blackjack MH, baccarat, roulette, and live game shows.
• Original Games — Wild Bounty Showdown and Monster Mine.
• Sports Betting — cricket, football, kabaddi, tennis, and more via Betting.
• E-Sports — CS2, Dota 2, LoL, Valorant via E-Sports.
• Keno — draws every few minutes via Keno.
• VIP Tables — high-limit exclusives via VIP Club.

Yes. Original games like Monster Mine use a provably fair algorithm — you can independently verify that the outcome of each round was determined before you started playing and was not altered based on your choices. Live casino games are run by licensed dealers in certified studios. All published RTP figures are accurate and audited by independent third parties on a regular basis.

No download is required. Every Ebajee game runs directly in your mobile or desktop browser — just open the site, log in, and start playing. If you prefer a dedicated app experience, the Ebajee Android APK is available as a free download from the App page. The app offers faster load times, push notifications, and biometric login support.

Minimum stakes vary by game type:

• Keno — ৳20 per draw
• Monster Mine and original games — ৳50 per round
• Sports and e-sports bets — ৳50 per bet
• Live casino tables — ৳100 per hand
• VIP tables — higher minimums apply, shown on the table

Maximum win limits also vary by game and are displayed clearly before you place a bet or start a round.

Yes — Ebajee is built mobile-first. Every game is fully optimised for Android and iOS browsers. The platform has been tested on budget Android devices common in Bangladesh, including Walton and Symphony handsets, and performs well even on slower 3G connections. For the best mobile experience, download the Ebajee app from the App page.

Yes. Ebajee uses industry-standard SSL encryption on all pages and transactions. Your personal data is stored securely and is never sold or shared with third parties outside of what is required for payment processing and legal compliance. For full details on how your data is handled, read the Privacy Policy.

To keep your account safe:

• Use a strong, unique password that you do not use on other sites.
• Never share your login credentials or OTP codes with anyone — Ebajee staff will never ask for your password.
• Enable biometric login on the Ebajee app for an extra layer of security.
• Log out of your account when using a shared or public device.
• Contact support immediately if you notice any suspicious activity on your account.

If you suspect unauthorised access to your Ebajee account, change your password immediately via the account settings page. Then contact live chat support and report the issue. The support team can temporarily lock your account while the situation is investigated. Do not make any deposits or withdrawals until the issue is resolved.

Yes. You can set daily, weekly, or monthly deposit limits from your account settings at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the change is applied, but reducing a limit takes effect straight away. This feature is designed to help you stay in control of your spending.

If you feel you need a break from gaming, Ebajee offers a self-exclusion tool in your account settings. You can choose a temporary exclusion period (1 week, 1 month, 3 months, or 6 months) or a permanent exclusion. During the exclusion period your account will be locked and you will not be able to log in, deposit, or place bets. For more information visit the Responsible Gaming page.

Absolutely. Ebajee includes session time reminders, deposit limits, loss limits, and self-exclusion tools as standard features available to all players. The platform is designed for entertainment — not as a way to make money. If you or someone you know is struggling with gambling, please visit the Responsible Gaming page for guidance and support resources.